The need to lead…with empathy (and 3 tips to make it happen)
You know the saying: The more things change, the more they stay the same. Well, in the words of the iconic Cher Horowitz, “As if!”—certainly as it relates to 2020. Routines changed. Work changed. Expectations changed. And as those seismic shifts caused many of us to initially lose our footing, nothing about what we experienced […]
Mired in mediocrity: 10 tips to raise the bar on the webinar
Simon Cowell once made American Idol can’t-miss TV with his blistering verbal beatdown of contestants. He’d often eviscerate wanna-be stars who couldn’t carry a tune. But when it came to the hopefuls—those who had potential but lacked direction—Cowell’s common critique of any performance that fell short of his expectation always felt like it cut the […]
Lighten up: why B2B marketers shouldn’t shy away from humor
Today, there’s simply no reason to watch commercials anymore. It’s a trend that started back in the VHS era, and became even more prevalent with the advent of the DVR. When you can record a show and zip past the endless advertising—and even skip all the ads on live TV if you’re willing to tune […]
5 tips for launching a B2B ABM pilot program
Few marketing segments in recent years have experienced as much growth as Account-Based Marketing (ABM). According to an Information Technology Services Marketing Association (ITSMA) and the ABM Leadership Alliance study, 73% of marketers planned to increase their ABM budgets for 2020. The report, which surveyed 196 marketers from B2B technology and business services companies, found […]
What’s the difference between UX and CX?
Customer experience (CX) is fast emerging as one of the core business elements every enterprise must master in the digital age. But what does the ascendancy of CX mean for user experience (UX), and how do these two important concepts relate to one another? Centerline’s Group Strategy Director, Greg Harbinson and UX Strategist, Brandon Frye […]
Consider your sources: What’s missing from your marketing strategy?
Danish poker player Gus Hansen has won and lost his share of major high-stakes tournaments on the pro circuit. While his good fortune has fluctuated over the years, his strategy has not. His mantra has always been: Look at the game from the opponent’s perspective. And the same can be said in marketing. How keenly […]
Lights, camera…masks! Live video production in the new normal
At our core, we at Centerline are storytellers. And while there are a variety of alternative formats to telling our clients’ stories remotely when necessary, more often than not there is nothing more powerful than live video production to build brand awareness and motivate buyers. It’s what we’ve always done best. From swelling, emotional narratives […]
Don’t wait for dumb luck: Create more defining moments by doing this
Imagine you’re a 20-something sales rep for a tech company. You sell disaster recovery software and make good coin doing it. Your wardrobe and your wheels reflect your success. Then, gas skyrockets past $3 a gallon. There’s even talk it’ll flirt with $4. Suddenly, you and the other young sales reps in the office aren’t […]
The soundtrack of story: what it takes to strike the right chord
A herd of African rhinos on the move is a powerful sight to behold. But it’s the thunderous sound that makes its power palpable. Equally distinct is the sound of silence where you’d expect to see, hear, and feel the presence of such magnificent animals. Thousands of miles from the African safari, Centerline composers Dan […]
Are you really putting your customers first?
Every business, no matter the industry, will tell you that their customers come first. But when you browse a website and are bombarded with products and solutions before your problem has even been identified—that tells a different story. In a nutshell, the major difference between a product-centric business and a customer-centric one is as simple […]
The 5 most important metrics we use to guide digital campaigns
When you’re looking for metrics to evaluate the success of a digital campaign, there’s a vast sea of information available, and it can be hard to separate the useful from the superfluous. Of course, what’s most useful for your campaign is going to vary based on your goals. Your content can be as sleek as […]
Adjusting your customer experience strategy in times of uncertainty
During the COVID-19 global pandemic, many industries have experienced enormous disruption and even complete shutdown. As a result, it’s becoming necessary to rethink business processes and customer needs to better serve clients. It’s possible that your customer is learning about your product or service in a whole new way or experiencing different touchpoints in their […]